At Royal Honey House, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with clear guidelines on returns and refunds. Please read this policy carefully to understand our practices.
1. Returns
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unopened, and in the same condition you received it.
- The item must be in its original packaging.
- The item must be returned within [number of days, e.g., 14 or 30] days of the purchase date.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used items
- Products purchased on clearance or sale
- Gift cards or promotional items
Return Process
- Contact Us: Before returning an item, please contact our customer service team at info@royalhoneyhouse.com with your order details to initiate a return.
- Ship the Item: Once approved, send the item to our return address: 30N, Gold St, Sheridan, WY, USA. You are responsible for the return shipping costs unless the item is defective or incorrect.
2. Refunds
Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [number of days, e.g., 5–7] business days.
- The refund will be issued to your original payment method.
Partial Refunds
Partial refunds may be granted if:
- The item is returned outside the return window but is in unused condition.
- There are missing components or the item shows signs of minor damage (at our discretion).
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@royalhoneyhouse.com and provide photos or other relevant details.
4. Late or Missing Refunds
If you have not received your refund within the specified time:
- Check with Your Bank: Refunds can take additional time to appear, depending on your financial institution.
- Contact Your Credit Card Provider: Some processing times vary, especially with credit cards.
- Contact Us: If you’ve done the above steps and still haven’t received your refund, please reach out to us at info@royalhoneyhouse.com.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund unless the return was due to an error on our part (e.g., you received a defective or incorrect item).
6. Damaged or Defective Items
If you received an item that is defective, damaged, or incorrect, please contact us immediately with a photo of the product and details about the issue. We will cover the cost of return shipping and arrange for a replacement or full refund, as appropriate.
Contact Us
If you have questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team:
- Email: info@royalhoneyhouse.com
- Phone: +1 907-200-8895
- Mailing Address: 30N, Gold St, Sheridan, WY, USA